General questions

All return requests must be made within fourteen (14) days of delivery, as reported by the respective third-party package delivery company, to qualify for a return. All returns must be completed within fourteen (14) days of when return instructions are provided. Case lots must be returned in the original shipping carton with all individual items unopened; no partial returns will be accepted. All shipping costs for merchandise authorized by grexsan to be returned to grexsan shall be at the customer’s expense and no restocking fee. If an order is short-shipped, the wrong product was sent, or if merchandise is damaged or defective, we’ll issue a full credit for the product amount. No returns or reports of damaged/defective product will be accepted after fourteen (14) days

If you’re having trouble getting the search results you want or there’s a product you want that doesn’t appear on our website, please contact our Sales Team, as we may be able to locate a warehouse or vendor that can source the product.

If you receive an error message while placing an order, please contact our Customer Care Team.

Yes, all pricing is displayed in U.S. dollars.

We strive to provide accurate images of all products sold on our site. In rare instances, there may be slight differences between the images and the actual product. This may be due to color availability, or the photo may feature a single item when several sizes may be available. Please refer to our product descriptions for additional information on colors, sizes and styles.

We don’t require a minimum quantity or dollar amount, but, as a reminder, most of our items are sold by the case and are sold as advertised. We generally are not able to split a case to ship only some or to customize a specific color or size within a case. If you have a custom order amount or questions about case packs, please contact our Sales Team.

No membership is required, but you’ll need to register for a free account to place orders and receive updates on your processed orders.

We extend payment terms to our customers on a case-by-case basis. Please contact our Sales Team for additional information.

If you need to update an order that has already been placed, please contact our Sales Team. If you’re changing the shipping address and the order has already shipped, you may be responsible for any rerouting costs.

If you need to update the shipping address on an order that has been placed, please contact our Sales Team for immediate assistance.

Once your transaction is complete, you’ll receive a receipt by email. Invoices are populated post-order once the product has shipped. You can request a copy from a Sales Team representative or download and print a copy from your account online

If your order has been prepared for shipment or is in transit, you may not be able to cancel it. Please contact our Sales Team for additional information.

Once your order is processed, you’ll receive a shipping notification via email. You can also check the status of your order online under your Order History.

Your merchandise will show in your cart for up to six months. You must have an active account and be signed in to save items to your shopping cart.

When you’re logged in, simply click “My Account” at the top of our website and update your profile at any time.

To reset your password, click here. For additional assistance, contact our Customer Care Team.

PRE-BUY QUESTIONS

All of our items are 100% new.

The average delivery time is 7-14 days from the date on which your order is placed. If items in your order are coming from more than one shipping point, or if the shipment is over 500 lbs., the delivery time may be longer. For the most accurate ETA, please contact our Sales Team.

It’s our goal to fulfill 100% of customer orders, but, in the event an item you’ve ordered is out of stock or discontinued, we’ll contact you to offer a substitute. If the product has been backordered, we’ll let you know how long it’ll take to come back into stock, and you can choose then to cancel the order or keep it open.

We accept American Express, Mastercard, Visa, Discover, debit cards, Amazon Pay and PayPal.

Yes, all pricing is displayed in U.S. dollars.

Our standard order-processing time is 3-7 days after order confirmation. The time may vary depending on the order volume. If you need additional clarification, please contact our Sales Team.

All orders from grexsan free shipping

We strive to provide accurate images of all products sold on our site. In rare instances, there may be slight differences between the images and the actual product. This may be due to color availability, or the photo may feature a single item when several sizes may be available. Please refer to our product descriptions for additional information on colors, sizes and styles.

We don’t require a minimum quantity or dollar amount, but, as a reminder, most of our items are sold by the case and are sold as advertised. We generally are not able to split a case to ship only some or to customize a specific color or size within a case. If you have a custom order amount or questions about case packs, please contact our Sales Team.

No membership is required, but you’ll need to register for a free account to place orders and receive updates on your processed orders.

We extend payment terms to our customers on a case-by-case basis. Please contact our Sales Team for additional information.

You can place your order online, by emailing [email protected], by calling our Customer Care Team at ‪(508) 827-1190‬‬‬‬.