We want you to be happy with your purchase from Houseware-us. We understand that there are risks and uncertainties involved in shopping online, so we will gladly accept refunds and exchanges on our products. All we ask is that returned items must be unused, unwashed, and returned with their original packaging. Shipping costs are non-refundable and you are responsible for return shipping costs unless we made a mistake with your order or there is a defect in the product.
1. WHAT IS THE EXCHANGE POLICY?
We only replace items if they are defective, damaged, or wrong measurements with our size chart.
You will be responsible for paying for your own costs if there is any unplanned cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you find any problem, contact us at our email, and we will change it for you without any additional fee. Please note that we can only make the change for your order within the first 24 hours. After the order is already in the printing process, we can not make the change for it anymore.
2. DO YOU ACCEPT A RETURN ?
ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT.
WE DO NOT ACCEPT RETURNS IF:
- You want a refund/return because you “changed your mind”. We print on demand and therefore, we cannot accept returns with that inquiry.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- We do not accept the refund request for a material reasons.
- We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size. Please see our size chart carefully before placing your order because our size is based on the UK size so it’s a little bigger than the normal
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
You can return to us to the following address: 1950 W Main St, Centre AL 35960 United States. After we receive and check your return order, we will send you the refund
3. HOW CAN I GET A REFUND?
If you did not receive the product within the guaranteed time (45 days not including 7-10 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and are in the original packaging.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Houseware-us (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of Houseware-us.
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on https://houseware-us.com/contact-us/ page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We can only resolve all kinds of issues if we received your contact within 30 days from the day the package is marked delivered (The delivery time will depend on the date that is stated in the tracking from the courier company’s website). After 30 days, we can not give any further assistance to your order.